PayPal Community Chat 4/18 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our weekly Community Chat on Wednesday, April 18th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[eroxorz]

Hi! I've been a loyal paypal user for years. Recently had a very poor experience where a buyer completely reversed an ebay transaction explicitly stating no returns via. paypal instead of ebay. I have provided loads of evidence that the unit worked exactly as described including video demonstrating as such. Can you throw a bone to us sellers who have to deal with problem buyers? Thanks in advance.

#PP-006-745-218-051

[PayPal_AshleyM]

---

@eroxorz wrote:

Hi! I've been a loyal paypal user for years. Recently had a very poor experience where a buyer completely reversed an ebay transaction explicitly stating no returns via. paypal instead of ebay. I have provided loads of evidence that the unit worked exactly as described including video demonstrating as such. Can you throw a bone to us sellers who have to deal with problem buyers? Thanks in advance.

#PP-006-745-218-051

---

Hi @eroxorz,

I'm very sorry to hear what happened regarding the dispute, that definitely sounds frustrating. 😞 Based on what you've said, it sounds like the buyer filed a Significantly Not As Described claim, and our decision on these cases is always to have the buyer return the item to the seller and, as long as it's returned in the same condition and the seller receives the item, a refund is issued. Unfortunately, PayPal doesn't honor individual sellers' return policies, as we always provide our own protection to buyers. If there was an issue with the item being returned, or it was damaged upon receipt, I would advise appealing the case and providing the evidence for us to investigate. I hope this helps!

- Ashley M

[eroxorz]

Unacceptable.

The value of the item has decreased significantly and is no longer in the condition it was when shipped. I have appealed, but it is now simply showing closed. Terrible experience. Horrific support for sellers.

If a human could please review my case, I get the runaround every time I call someone.

[PayPal_AshleyM]

---

@eroxorz wrote:

Unacceptable.

The value of the item has decreased significantly and is no longer in the condition it was when shipped. I have appealed, but it is now simply showing closed. Terrible experience. Horrific support for sellers.

If a human could please review my case, I get the runaround every time I call someone.

---

Hi @eroxorz,

I understand this has been a negative experience, and I apologize for any inconvenience. We can definitely look into the case via phone or email, Facebook, or Twitter, but we would not be able to discuss your case in detail on a public forum, as that could compromise your account's security. I would advise reaching out to us there and we can take a deeper look into the case and see what options we might have.

- Ashley M

[PayPal_Olivia]

Thank you to everyone for participating in this week's chat session!  

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back next week on Wednesday, April 25th at 1pm PT. We'd love to meet you!

See you then!

Olivia