Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
Join the PayPal Community Forums moderation team in our weekly Global Community Chat on Tuesday, February 26th, from 4 to 5 PM CDT (2-3 PM PDT).
Our moderator staff will be here to answer your questions regarding PayPal - or just to get to know you. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
See you then!
This week's Global Community Chat is now open and unlocked!
Our moderator staff will be available for the next hour to answer your questions about PayPal, get to know you, or just have idle conversation. We do ask that posts follow the PayPal Community Help Forum Policy and the Forum Guidelines.
Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This chat is a regular feature every Tuesday from 4-5 PM CDT, so if you missed us this week, please feel free to stop by in the future! We want to get to know you!
It's been awhile since we've had an icebreaker, so let's get back to business - to start out today, share with us a favorite building or place you'd like to visit!
Hmmm, famous buildings... I guess I sometimes take buildings for granite. (hyuk hyuk hyuk)
I'm not much of one to yearn to visit specific places, but I would love love love to live in a building with really unusual architecture.
I want to remove the Receiving Per Year limit on my Paypal account.
I have sent the documents on 14th February and still didn't receive a response. Could you please verify them for me? Thanks.
Thanks for visiting us in the PayPal Community Chat. While our moderators can't comment on account specifics here, please feel free to reach out to our representatives via @AskPayPal on Twitter, our Facebook page, or by clicking on Contact Us > Call Us > Continue on the right hand box.
In the meantime, please feel free to stick around and answer the icebreaker for today!
Hi Ryuga -
I wish there was a simple answer for that. Depending on what exactly the documents are for, current volumes, types of documents that are being reviewed, etc, timeframes can vary. Most requests are responded to within 72 hours of receipt, but again, specific review types may have longer wait times as a result of the type of review that has to be conducted.
I have a problem with the seller who didn't sent a package.
I was "won" the claim and now I have pending refund.
The last message from paypal system was:
An eCheck payment from <name removed> was declined by the sender's bank. We will automatically try to process this payment again in 3 business days. It then usually takes 3-5 days for the money to be deposited into your account.
Please comment this message.
And what I must to do now? Simply waiting?
At my PP account I see that refund pending till 6 March.
Can I do something or must wait?
Welcome to the community forums and our weekly community chat!
At this point, it's just a matter of waiting for a few more days for the refund to process. If you've won the claim the funds will be returned to you. If there are any problems after that 6 March date, definitely reach out to Customer Service for further assistance. You can reach a representative by clicking Contact Us on any PayPal page, or by going to Twitter and tweeting to @AskPayPal, or by going to PayPal's Facebook page.
I hope this helps!
Thank you Olivia.
Just one more question.
If the seller have insufficient balance in bank account and blocked credit card. Will I have a refund?