Community Chat 8/8 - Closed

PayPal_Olivia
Moderator
Moderator

Hey everybody!

 

Join the PayPal Community Forums moderation team in our weekly Community Chat on Wednesday, August 8th, from 4 to 5 PM CDT (2-3 PM PDT). 

 

Our moderator staff will be here to answer your questions regarding PayPal - or just to get to know you. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

See you then!

 

Olivia

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30 REPLIES 30

PayPal_Frank
Administrator
Administrator

@23452345 wrote:

I have a bank account linked and verified, bank didnt offer debit cards at the time of adding to paypal. But still won't give me access to funds for shipping.


That is odd.  Hmm.  Does the bank show as "Confirmed" in the profile settings?

 

- Frank

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RUSTNEVERSLEEPS
Contributor
Contributor

Yes, the bank is confirmed.

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RUSTNEVERSLEEPS
Contributor
Contributor

Now, it shows bank as unconfirmed.

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PayPal_Frank
Administrator
Administrator

Hi RUSTNEVERSLEEPS,

 

Welcome! 🙂

 

Are you experiencing the same issue as 23452345?

 

If you only have a bank account on file, you probably won't be able to send a payment until the bank is confirmed.  Sorry for any inconvenience that may cause.  Security is our top priority and we always want to make sure your bank is being added with your authorization.

 

- Frank

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ptraphagen
Contributor
Contributor

Hello! Since the site redesign, I have had customers who are NOT Paypal members unable to pay as a guest. The payment screen hangs. They have had to cut me hard checks. I see that I was not the only seller with this problem. Do you know if it has been fixed?

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PayPal_Frank
Administrator
Administrator

Welcome ptraphagen! 🙂

 

Is this happening with all buyers or just some of them?

 

- Frank

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ptraphagen
Contributor
Contributor

Only the ones who are NOT Paypal members.

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PayPal_Frank
Administrator
Administrator

@ptraphagen wrote:

Only the ones who are NOT Paypal members.


Ok so all attempts to use the Guest option are not working.  I know some countries don't have the option to use Guest checkout so it can depend on the buyer.  If the buyers are in the US then it does sound like a technical issue.  So they are are able to choose the guest option and they enter all the billing information. Then it freezes when they try to submit the payment?  (Sorry for all the questions, just trying to get specifics for our engineers.)

 

 

- Frank

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ptraphagen
Contributor
Contributor

Yes, they are US buyers and they had paid as a guest BEFORE the site redesign with no problems. I just sent them another invoice...should I expect that they will have problems again?

 

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ptraphagen
Contributor
Contributor

It freezes before they can submit payment info...

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