cancel
Showing results for 
Search instead for 
Did you mean: 

Community Chat 7/18 - closed

Administrator

Community Chat 7/18 - closed

Hey everybody!

Join the PayPal Community Forums moderation team in our weekly Community Chat on Wednesday, July 18th, from 4 to 5 PM CDT (2-3 PM PDT). Our moderator staff will be here to answer your questions regarding PayPal - or just to get to know you.

 

This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.

 

As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

See you then!

Frank

If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
24 REPLIES
Moderator

Re: Community Chat 7/18

This week's Community Chat is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal, get to know you, or just have idle conversation.  We do ask that posts follow the PayPal Community Help Forum Policy and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 4-5 PM CDT, so if you missed us this week, please feel free to stop by in the future! We want to get to know you!

 

Your moderation team is made up of individuals who love comics, games, toys... and superhero movies! Tell us about your favorite hero, superhero, or heroic character. Or, if you like the bad guys better, tell us about your favorite villain!

 

Olivia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Administrator

Re: Community Chat 7/18

Hi everyone,

 

My favorite super hero is Iron Man but The Doctor is definitely in my top 5.

 

- Frank

If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
Moderator

Re: Community Chat 7/18


PayPal_Frank wrote:

My favorite super hero is Iron Man



 

I also love Iron Man! I love that everyone knows his alternate identity. It's an interesting fact that he behaves so irresponsibly, but with a commonly known identity his accountability is so much greater than that of other superheroes.

 

Olivia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: Community Chat 7/18

Have been trying since Monday, July 16, to issue partial refund but get message 'We can't process any refund at this moment due to technical reasons. Please try again later.'.  Why" I have sufficient paypal balance, I called Paypal and they said no problem, just some update going on with no estimated completion. Well, it's 3 days later and my buyer is getting anxious. What is wrong with the refund process against original transaction only 10 days old??

Moderator

Re: Community Chat 7/18

Hi rlkrz, and welcome to the forums! Smiley Happy

 

You'll have an answer to your post from one of our team very shortly. In the meanwhile, please feel free to sit back and relax and answer the icebreaker question. Smiley Happy

 

Your moderation team is made up of individuals who love comics, games, toys... and superhero movies! Tell us about your favorite hero, superhero, or heroic character. Or, if you like the bad guys better, tell us about your favorite villain!

 

Olivia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Moderator

Re: Community Chat 7/18

rlkrz-

 

Welcome to the Community chat!  Sorry that your frustration is what drove you here. Smiley Sad

 

There's obviously a little confusion from whoever you spoke with as we do have a known issue with issuing refunds right now.  We're actively working on a resolution but currently we don't have a fix in place. 

 

When you called in, did the agent attempt to issue the refund for you? If not, I would recommending giving us another call, explain that this is a known issue, and that we need to issue a partial refund for you.

 

Again, our apologies, but I think we can get this wrapped up with one more call.

 

Andy

Contributor

Re: Community Chat 7/18

OK, I don't know who I spoke with, but they asked someone else while I was on hold (Monday), and then indicated there was no problem with my account, but that an update was being done with no estimated completion. She only suggested using the 'send money'  option, which is what I don't want to use.

 

I will call in again. Rather exasperating, I would suspect you are getting a lot of calls.

 

Ron

Contributor

Re: Community Chat 7/18

Re: refund issue, Just got online with Paypal 'JO' and she had same answer, no estimated completion for resolving the issue and all they can do is indicate I'm having issues to the sysad. Not much help. The sys specialist will email me when issue is resolved.

 

Not very happy with this lack of resolution and no attempt at 'manual' refund to effect proper result. The buyer is left with no refund the way he wished until that time.

 

Ron

Moderator

Re: Community Chat 7/18

Hi rlkrz,

 

I'm sorry that an immediate resolution was not possible when you called. Please do let us know the outcome when you've been contacted by the system specialist. You can start a new thread and link to this post (link here) for reference.

 

Olivia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.