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Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
Join the PayPal Community Forums moderation team in our weekly Community Chat on Wednesday, March 15th, from 4 to 5 PM CDT (2-3 PM PDT).
Our moderator staff will be here to answer your questions regarding PayPal - or just to get to know you. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
See you then!
This week's Community Chat is now open and unlocked!
Our moderator staff will be available for the next hour to answer your questions about PayPal, get to know you, or just have idle conversation. We do ask that posts follow the PayPal Community Help Forum Policy and the Forum Guidelines.
Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This chat is a regular feature every Wednesday from 4-5 PM CST, so if you missed us this week, please feel free to stop by in the future! We want to get to know you!
To start the day off, tell us about your favorite silly holiday. For example, today is Pi day. You know, good old 3.14? What non-standard holiday have you heard of or celebrated?
Recently I purchased an item via eBay, and did not really want it, so I asked for a refund from the seller and I did receive it. This was confirmed on my PayPal account’s balance sheet that I did in fact receive a debit of $18.99, yet when I attempted to check the balance on my Visa debit card; it told me I only had $0.03 in my balance.
I attempted to contact eBay via their customer support’s resolution center, but they do not offer live chat nor the appropriate categories for my problem, so I considered this an error perhaps on the part of PayPal’s systems or my debit card company.
I was wondering if the PayPal staffers could perhaps take a look at my problem, and I hope find a solution. If you need any information, please feel free to contact me whichever way is possible and I shall get back to you as soon as possible.
P.S. My favorite silly holiday is the Spinach Festival Day on March 26th!
Welcome to the Community Chat!
I'm typing up a response to your question and will post it soon. In the meantime, thanks for answering the icebreaker!
My favorite silly holidays of the past have been, of course, talk like a pirate day and I'm a Bear day.
What is the status of the payment in your PayPal account? If it is refunded, PayPal would have sent the funds back to your card issuer immediately.
However, card issuers typically wait 2-7 days to apply the credit to your statement, although their own policies allow them up to 30 days to do so. Every card issuer varies, so if you haven't seen it yet and you're curious when they will apply the credit, I would recommend giving them a ring to find out what their policies are for providing you the credit.
Thank you, Adrian. I will give them a call here in a little bit. To answer your question, my Payment Status is "Completed"; the Date is "Mar 13, 2012" and I have all of the necessary details needed. I will see if the credit card company's customer service hotline is availabe! Thank you once again!
Thank you, and you're welcome! Yes, it definitely sounds like they just haven't posted it yet. I'll bet they do so soon.
Feel free to hang out here for the next hour, or even come back and see us next time! We love to have company over!
It must have just been transfered because now the money is back in the card! Thank you Adrian and PayPal!
Wow! I have to say, that's absolutely awesome. Glad to hear it!
Thank you to everyone for participating in this week's chat session!
The weekly chat session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.
If you missed chatting with us today, please come back next Wednesday, April 11th, at 4PM Central time. We'd love to meet you!
See you then!