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THIS MIGHT NOT GET POSTED BY PAYPAL, BUT JUST TO LET PAYPAL KNOW, I HAVE DECIDED TO MAKE THIS PUBLIC INFO ON THE INTERNET AND SOCIAL NETWORKS.
Bought a paypal here V1 card reader in August 2013, tried it out when i first got it, it was working and pairing with my smartphone.
Between august 2013 to Nov 2015, i have not used the reader at all, so its practically brand new.
Over the weekend of 25th nov 2015, i tried to pair it with my phone to use at an exhibition. The bluetooth was not flashing and only flashing red and green on the triangle.
I called up Paypal to express my issues with the reader. The only thing the lady could say to me as well as the so called manager person i spoke too was that, your out of warranty, technology gets old, you will need to purchase a new paypal here machine. They apparently don't have repair departments. Couldn't offer me even a discount for a new machine even though in october 2015 they had promo for paypal here v2 at a promotional rate.
I understand i am out of warranty. But i have not used the machine since 2013. So its now 27 months later, machine practically brand new then and it doesn't work. I was not asking for a new machine or a discount on another, but trying to repair the one I got because I have never used it since buying it. I lost out on card payments over the weekend exhibition because the reader Bluetooth did not work.
To my understanding, paypal was telling me, paypal here card machines only last 1 year, and if a problem develops after that, i would need to buy a new one????
For Reference, i spoke to Emma who could not help me, and then passed me to Lauren their manager. To be honest with you as the customer you will never know who you are talking too, because they tell you who they are on the other side.
01 November 2015, I decided to give it another try to speak to a different operator at paypal, hoping someone else would be a lot more helpful because sometimes it does depend on who you spoke too.
A Mr Steven was very friendly on the phone, i explained my situation to him again...But was told exactly the same things. He troubleshooted and guided me to do the hard reset and then came back with, your out of warranty, we cant do nothing to help you. You would need to buy a new paypal here reader.
I then requested the following because i am extremely upset with the Paypal Here policy, customer service and aftersales service for this particular device.
Final question 11. I asked is this conversation telephone recorded. He replied yes. I said Good.
I always had confidence using Paypal and its regular payment services and never had a problem or issues, so my customer loyalty was built there.
When i heard paypal was offering mobile payment solutions with a card reader i was excited that finally such a innovative company has got something people can trust and use and that when the time comes for me to use it for my business, i would have nothing to worry about.
But sadly, when it comes to this card reader and the customer service for it, it is absolutely RUBBISH. They are very quick to wash away their responsibility when issues arise.
I just can't believe
THE REASON FOR MY LONG POST IS TO LET OTHER USERS OR POTENTIAL BUYERS KNOW MY EXPERIENCE WITH PAYPAL AND TO WARN YOU THE OUTCOME WILL BE - NO SOLUTION.
I agree I have had 3 and all haven't worked, except one time I was able to make one transaction, the version 1 is a terrible product and does not pair with the new Iphone software. After sending me 3 devices that don't work they now say they will not help me because I am out of warranty, although they sent me two new devices that were brand new they still wouldn't issue warranty, and they still didn't work.
I was also told that because I don't make them enough money via paypal here they couldn't give me a new V2 device. How can I make money for them if the device doesn't work???????
I have completely lost faith in Paypal and appalled by their service, there have been many other traders I have spoken to and they have had the same issue, but Paypal are not taking responsibility for a faulty product.
I have lost huge amounts of money with 3 different devices at 3 shows and as a start up business these things are paramount.
I would really like to take this further as I feel there are many of us in the same situation.