PayPal Here card reader and 4G

[Mrsplummy66]

My card reader will not work on 4G now only a wireless network why?

[PayPal_Siobhán]

Hi Mrsplummy66,

Apologies for the delay. You should have no issues using the reader with 4G, can you provide us with a little further information around what is happening.

Siobhan

[Mrsplummy66]

Yes whenever I sign in with the paypal here on 4G I always get the message "Server error no response" this has never happened before but always happens now for the past 4 weeks.It is becoming a real problem if I am unable to connect to someones wireless network. I have uninstalled and reinstalled to see if that helped but it just does the same again?? any ideas what the problem is?

[PayPal_Siobhán]

Thanks for the additional information Mrsplummy66, it sounds like the signal may not be strong enough in the area you are in. Have you had the same issue in different locations?

If so, please try to perform a factory reset on the card reader:

• Locate the small opening next to the power button on the Chip & PIN card reader
• Insert a pin into this opening.
  • For the Black Contactless Chip & PIN card reader, hold it until you see a message on the screen and choose Option “3. Total factory reset” in the Revive Menu
  • For the White Chip & PIN card reader push the pin in the opening for 10 seconds until the green triangle starts flashing and the first asterisk LED lights up yellow
• The card reader will take about a minute to restart
• Once the Bluetooth light starts flashing, pair the card reader to your smartphone or iPad and open the PayPal Here app.
• Complete any initialisation or updates if the PayPal Here App prompts you to. We recommend that you complete this step using a WiFi connection and with the card reader connected to a power source.

 If the above steps have not worked, please contact our Customer Service by calling <removed> or <removed>.

Siobhan