The software update that will take place on Monday 19th June only applies to customers who are using the black PayPal Here Chip & PIN card reader with contactless functionality. There will be no software update for the first generation white PayPal Here Chip & PIN card reader.
At PayPal, we strive to provide you with reliable and secure methods to accept payments for your business. As part of this practice, we periodically need to make updates to our software.
On the evening of Monday 19th June we will release a software update for the PayPal Here card reader. To continue using your card reader you will need to install this update.
The software update will unlock contactless payments for American Express cards. Once the update is complete, you will be able to accept contactless payments with American Express for amounts up to £30.
After 22:00 GMT on Monday 19th June, please follow these simple steps to start your update:
- Log into the PayPal Here App, or the partner app that you use to take card payments.
- Connect your card reader via Bluetooth.
- Follow the prompts that will guide you through the software upgrade.
- After this is complete you will be ready to take transactions.
The process will take less than 5 minutes and we highly recommend you to use a Wi-Fi connection. Before you begin the update, please ensure that your mobile device and card reader are charged. While the update is in progress do not minimize the app or perform any other touch gestures on your mobile device.
Troubleshooting
If you are unable to complete the software update, if the process is interrupted or if you get an error message during/upon completing the update, please try each of these steps until the update completes successfully:
- Terminate the PayPal Here app, restart it and try the update again
- Go to the Bluetooth settings on your smartphone/tablet and forget then re-pair your card reader, and try the update again
- Restart your card reader by holding down the power button to shut it down, and pressing the power button to turn it back on, and try the update again
If the update continues to fail, terminate the app and perform a factory reset on the card reader:
- Locate the small opening next to the power button on the Chip & PIN card reader
- Insert a pin into this opening.
- For the Black Contactless Chip & PIN card reader, hold it until you see a message on the screen and choose Option “3. Total factory reset” in the Revive Menu
- For the White Chip & PIN card reader push the pin in the opening for 10 seconds until the green triangle starts flashing and the first asterisk LED lights up yellow
- The card reader will take about a minute to restart
- Once the Bluetooth light starts flashing, pair the card reader to your smartphone or iPad and open the PayPal Here app, then initiate the software update again
If the above steps have not worked, please contact our Customer Service by calling <removed> or <removed>.
