Card reader software updates

[PayPal_Siobhán]

Card reader software updates

Update: the software update that was announced on Monday May 23^rd only applies to customers who are using the black PayPal Here Chip & PIN card reader with Contactless functionality. There will be no software update for the first generation white PayPal Here Chip & PIN card reader.

PayPal Here are committed to improving your experience with us and these improvements sometimes require us to perform necessary software upgrades on your card reader.

When a software update is available, you will not be able to take payments until you have updated your card reader.

The process shouldn’t take longer than a couple of minutes and we highly recommend you to use a Wi-Fi connection. Before you begin the update, please ensure that your mobile device and card reader are fully charged. While the update is in progress do not minimize the app or perform any other touch gestures on your mobile device.

Please follow these steps to start your update:

1. Log into the PayPal Here App
2. Connect your card reader
3. Follow the prompts that will guide you through the software upgrade
4. After this is complete you will be ready to make transactions again 

Troubleshooting

If you are unable to complete the software update or if the process is interrupted please terminate the PayPal Here app, restart it and try the update again.

If the update continues to fail, terminate the app and perform a factory reset on the card reader:

1. Locate the small opening next to the power button on the Chip & PIN card reader
2. Insert a pin into this opening.
   • For the Black Contactless Chip & PIN card reader, hold it until you see a message on the screen and choose Option “3. Total factory reset” in the Revive Menu
   • For the White Chip & PIN card reader push the pin in the opening for 10 seconds until the green triangle starts flashing and the first asterisk LED lights up yellow
3. The card reader will take about a minute to restart
4. Once the Bluetooth light starts flashing, pair the card reader to your smartphone or iPad and open the PayPal Here app, then initiate the software update again

If the above steps have not worked, please contact our Customer Service by calling <removed> or <removed>.

[rosewinguk56]

I will not be to update the reader until June 7 will it still be available

[PayPal_Siobhán]

Hi rosewinguk56,

Yes, rest assured you will be able to perform the software update at this time.

Again to clarify, the software update that was announced on Monday May 23^rd only applies to customers who are using the black PayPal Here Chip & PIN card reader with Contactless functionality. There will be no software update for the first generation white PayPal Here Chip & PIN card reader.

Let us know if you need any further help with this.

Siobhan

[FlatPackGuyNI]

My reader says its already up to date without the update. I'm using the black type.

[Melanie7210]

Hi,

Can this software update be performed any time AFTER the window of '10pm and 12am UK time on the 23.5.16 (tonight)', as stated in the notification email I have received? I'm assuming it doesn't have to be performed only DURING this windown (I shall be in bed!).

Many thanks,

Melanie.

[PayPal_Siobhán]

Hi Melanie7210,

Apologies for any confusion, yes the update can be performed after this timeframe.

Also, please note that the software update that was announced on Monday May 23^rd only applies to customers who are using the black PayPal Here Chip & PIN card reader with Contactless functionality. There will be no software update for the first generation white PayPal Here Chip & PIN card reader.

Siobhan 

[Melanie7210]

That's great, many thanks Siobhan! Doing it right now. Kind regards, Melanie.

[PayPal_Siobhán]

No problem Melanie7210, let us know if you need anything going forward.

Siobhan

[Karen6]

I have tried to update my black card reader. Have looked and been told that my software is updated. Have done a £1.00 payment and it went through okay. So do I need to do a factory set and update the software or am I okay? Please help as I have craft fairs coming up and hopefully I will need the card reader.