Card reader problems

[rainbowcolours]

Is there a way of changing the battery on the card reader as mine won't hold its charge anymore.

[PayPal_Sophie]

Hi rainbowcolours,

Thanks for posting on the Community Forum and sorry to hear about this.

There are some tips you can try to help with your card reader holding a charge, which you can find on our PayPal Here forum:

https://www.paypal-community.com/t5/Chip-and-Pin-Card-Reader/Battery-Management/m-p/813602#U813602

If you still continue to experience issues, I would advise contacting our PayPal Here team directly at <removed> or <removed> so they can review your warranty and see if we can arrange to have a new card reader sent out to you.

Thanks for your understanding 🙂

Sophie