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"Things don't appear to be working at the moment" using Easy Digital Downloads

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Member

"Things don't appear to be working at the moment" using Easy Digital Downloads

I've been reading through other posts on this subject and haven't been able to find a solution.

 

I'm using Easy Digital Downloads and the integration with PayPal was working fine while I testing it with PayPal Sandbox.

 

But when I took EDD out of test mode and connected to PayPal standard, I keep getting the error:

 

"Things don't appear to be working at the moment. Please try again later."

 

Has anyone else found a solution for this error when using Easy Digital Download?

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: "Things don't appear to be working at the moment" using Easy Digital Downloads

Based on the error I was able to reproduce it looks like your PayPal account is setup to only allow encrypted payments. You can disable that by following this guide:

 

  1. Log in to your PayPal business account at www.paypal.com .

  2. Click the profile icon (on the top right side of the page. From the Business Profile menu, select Profile and Settings

    Note: If you do not see the profile icon on the top right, select Profile which appears in the top menu when the My Account tab is selected.

  3. Click My selling tools on the left side of the page, then click the Update link in the Website preferences row. The Website Payment Preferences page opens.

  4. Scroll down the page to the Encrypted Website Payments section and disable the block. 

3 REPLIES
Moderator

Re: "Things don't appear to be working at the moment" using Easy Digital Downloads

an you please post the URL from the error page please?

Member

Re: "Things don't appear to be working at the moment" using Easy Digital Downloads

Hi Ciarin,

 

This is the url that leads to the issue: https://swannsmith.com/downloads/teen-wolf-bestiary-ebook/

Moderator

Re: "Things don't appear to be working at the moment" using Easy Digital Downloads

Based on the error I was able to reproduce it looks like your PayPal account is setup to only allow encrypted payments. You can disable that by following this guide:

 

  1. Log in to your PayPal business account at www.paypal.com .

  2. Click the profile icon (on the top right side of the page. From the Business Profile menu, select Profile and Settings

    Note: If you do not see the profile icon on the top right, select Profile which appears in the top menu when the My Account tab is selected.

  3. Click My selling tools on the left side of the page, then click the Update link in the Website preferences row. The Website Payment Preferences page opens.

  4. Scroll down the page to the Encrypted Website Payments section and disable the block.