selling

[sheraaZo]

Just sold an item off eBay, received payment several days ago. Now ive just tried to make a purchase funded by money available in my bank account but keep getting an error 159 message. I've checked my paypal balance which shows I have a negative balance twice the value of what I sold.... It doesn't look right. Can anyone explain why.... I am unable to make a purchase using funds in my bank account. Why my paypal balance show I owe twice the amount that should credit my paypal account. ...

[kernowlass]

You can't buy items if you have a negative balance.

As to why you have no one here can know that you need to contact customer services and ask them that one.

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

                  *****************************************

I give up my time to help you so a thank you or kudos would be cool.

Marking one of my replies as a solution would be appreciated if I sorted your problem.