resolutions

[charmaine27]

I purchased an item from ebay with my bank card and did not receive the item. because i payed with a bank card ebay will not help. they gave me a transaction id togive to paypal but i dont know where or how to give it. ???

[kernowlass · Accepted solution]

@charmaine27

Sounds as if you paid as a guest buyer to a sellers paypal account.

You can still make a dispute for non receipt of item but you have to phone customer services and they will open one for you.

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".