Return to merchant bug: 2012 - 2014 (2 years, really!)

[EKSupport]

This is something that has just happend to us recently and I was very surprised to know PayPal has had this issue along with 100s if not 1000s of customer complaints with out a solid solution or official work-around.

Has anyone solved this problem?

- assuming you are using a "test" account to ensure live payments work!

[snowshoe]

What exactly is the issue?   (You really need to be specific if you have a gripe.)   We have used PayPal since 1999, it works.  if there's something that is not working for you, be specific so someone can help.

[EKSupport]

Well thanks for the quick reply.  Here is our situation as follows:

1. Normal updates we use an active and verified PayPal accounts for testing - every thing is OK

2. Regression testing we create "dummy" PayPal accounts to test (eg. deposit $5-10, custom test products = live simulation) - with dummy accounts we use our server emails, not gmail, hotmail, etc

Note: we dont 'rely' on PayPal sandbox as a final test environment.

We are a bit frustrated towards our testing results:

1. Yesterday, our 1st test was OK, then all 10 test after FAILED

2. Today our first test was OK, we didn't get a chance to test again

What we are trying to figure out:

1. Is there a limit/lock on newly created accounts - this is actually one of our QA cases, a new user to both our site and  paypal, purchasing multiple products.

2. What are some steps to do a 'mini' verify - with out adding a CC or Bank Account for every new test account we create

Thanks in advance... game time!