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REFUND CONFUSION

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REFUND CONFUSION

Hi,

 

I recieved a refund from an online store and it is showing in my history as completed yesterday (12/03). However, although this shows as completed it is not in my balance. i have made no other payments on paypal that this refund could have gone towards and there is nothing in my history to indicate opayments made after recieving the refund.

 

I paid online using my paypal account, linked to my bank rather then having actual paypal credit, does this make a differance.

 

Can anyone advise? 

 

Thanks all Smiley Happy

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: REFUND CONFUSION

@AmyPerkins

 

 

If you funded the original paypal payment to the seller with a debit card then any refund won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account but takes up to a week to process through to the bank.

 

Paypal say allow 30 days but I have never waited longer than a week for mine.

5 REPLIES
Volunteer Advisor

Re: REFUND CONFUSION

@AmyPerkins

 

 

How did you fund the payment that was refunded?

 

Bank Transfer?

 

Debit card?

 

 

Member

Re: REFUND CONFUSION

Bank card linkd to paypal Smiley Happy

Volunteer Advisor

Re: REFUND CONFUSION

@AmyPerkins

 

 

If you funded the original paypal payment to the seller with a debit card then any refund won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account but takes up to a week to process through to the bank.

 

Paypal say allow 30 days but I have never waited longer than a week for mine.

Member

Re: REFUND CONFUSION

@kernowlass

 

Ah i understand so its just showing on my history but actually goes to the bank account, that makes sense Smiley Happy

 

thanks for your hel , have a great day Smiley Happy Smiley Happy Smiley Happy

Volunteer Advisor

Re: REFUND CONFUSION

@AmyPerkins

 

Yep thats correct.

 

And will have a nice day as grand-daughter coming in a mo so need to get my energy levels up  Smiley Happy