Basically what keeps happening is I've brought something from an website, used paypal, the transaction has come up both times as completed on paypal and the moneys gone from my account.
The first time, I woke up and the payment had been refunded. After emailing them, the website's customer service team said they had an enail from paypal about it being under review and they were advised to decline it so they cancelled it. Again I had no notice from paypal that it was under review, everything was marked as completed.
This time all I've had is the order on their website being marked as in the final stages of processing for over 48 hours. When I emailed them they said paypal had put the payment under review again and that they would ring them for me, that was nearly an hour ago, no respones.
If this is the case then why isn't paypal marking the payment as on hold instead of putting it as completed and taking the funds out of my account?
I've emailed customer service on here about it but all i got back was an automated response email about filing a dispute. I don't want to file one until I know what exactly is going on, and if I have been why I've managed to get the security check that according to the website happens randomly, twice in a row.
I've been buying for years using paypal and never had any problems until now.
If anyone knows if all this happening is legitimately paypal or if the company is just making up an excuse, I'd be grateful for your input.
Also I've checked the resolution centre, I have no open or closed cases and havent' had any notifications from paypal.
