Payment made as a guest

hb113
Contributor
Contributor

Hi. As I couldn't remember my paypal password I made a payment for an item on ebay as a guest.  Unfortunately the item was lost in the post and the seller refunded the money.  It states on e-bay that the money has been refunded - but where to? I'm now able to log into my paypal account but obviously the money is not refunded there because I paid as a guest.  Could anyone please help or advise how to trace this refund? (Also, as the seller has filed for a cancellation I cannot trace the original payment reference either!)

 

 

 

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2 REPLIES 2

snowshoe
Frequent Advisor
Frequent Advisor

The refund should be applied to your credit card, it can take up to 2 weeks for the credit to appear on your card statement.

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hb113
Contributor
Contributor

Thank you for replying. It was very helpful.

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