Paying with paypal funds

melitaarnall
Member
Member

Hi  I did a transaction on Monday through paypal totalling 77.98 and they took 42.78 out of my paypal balance but they have still taken the full 77.98 out of my bank. The bank say it will 'drop' back in in a few days but have never had this happen before does anyone no why and is this normal!!

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melitaarnall
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Thanks i'll keep an eye on it over the next few days and if it doesn't sort itself when the payment is completed i'll give them a call.

Thanks for your help.

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kernowlass
Esteemed Advisor
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@melitaarnall

 

Is it pending or completed in your paypal account?

 

Do you use pay after delivery?

 

Was it ebay or a private transaction.?

 

Was it a company or website?

 

Was it international??

 

Was it in sterling??

 

A bit of info would help.


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melitaarnall
Member
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Hi, Thanks for your help, It is pending and was in stirling to a large online retailer (Argos) It isn't international. It wasn't pay after delivery. They have taken the full total out of my bank (by card) but have still used my paypal balance too.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@melitaarnall

 

When you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment.

When its captured they should take your paypal balance and anything left over from your bank account.

 

IF that does not happen then give customer services a call.

 

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



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melitaarnall
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Member

Thanks i'll keep an eye on it over the next few days and if it doesn't sort itself when the payment is completed i'll give them a call.

Thanks for your help.

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