PayPal Guest Dispute A Transaction

[radiatingdrain]

How do you file a claim against a seller in the resolution centre if you paid by debit card as a PayPal "guest".

[kernowlass]

You can still file a dispute but you have to contact customer services and they will open one for you, when you have a refund it will automatically go back to your debit card.

You will get email confirmation from paypal once refunded and it takes up to a week after that to process through to your bank account in my experience.

Customer Services.

Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

[radiatingdrain]

Thanks learnhowlass. I tried the PayPal "call back" service but it's not working so I guess I'll have to top up my phone and call customer services.

[kernowlass]

Have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[radiatingdrain]

I haven't, No. So can PayPal on Twitter help me open up a claim against a seller as a PayPal "guest"? Thanks.

[kernowlass]

Yes customer service agents are on twitter and Facebook. 

[radiatingdrain]

I see, thanks. I'll give it a go tomorrow.