Bad email address in Paypal

JW149
Contributor
Contributor

I have sold an electronic document via Paypal but the Paypal verified buyer has a bad email address, how can this happen?

HOw can I register on the Paypal systen that I have tried to contact them to deliver but my emails are rejected?

Thanks

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JW149
Contributor
Contributor

The HELP team members could not solve the issue but did provide me with an alternate private email address for the buyer that I had no access to, I have emailed him on this address, but as yet no further communication from the buyer. This is a poor Paypal procedure IMHO but I have done what I can. THank you for your comments.

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PayPal_Intars
Moderator
Moderator

Hi JW149,

Welcome to the community forum and thanks for posting.

If your emails to your buyer are not delivered, please check for these common mistakes in the email address you're sending to:

  • Quotation marks
  • Dots at the end of the address
  • Spaces before or after an address
  • Spelling errors

For further help with this dispute, please reach out to the specialist team via email, phone or through Twitter @AskPayPal or via Private Message on our Facebook page at https://www.facebook.com/PayPalUK. They'll be happy to run through this with you in detail and get to the bottom of the issue.

Intars

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JW149
Contributor
Contributor

The HELP team members could not solve the issue but did provide me with an alternate private email address for the buyer that I had no access to, I have emailed him on this address, but as yet no further communication from the buyer. This is a poor Paypal procedure IMHO but I have done what I can. THank you for your comments.

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