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An Odd Payment Problem

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Somenameorother
Contributor
Posted on

I'm trying to make a direct payment from my account without success. The sytem insists that I must enter my card details in order to do this. I haven't noticed having to do this before. Is this normal? Are all the card fields always compulsory for a diect payment?

4 REPLIES 4

An Odd Payment Problem

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kernowlass
Esteemed Advisor

To send funds from your paypal account balance you need to have a back up card linked to your paypal account as well.


Advice is voluntary.
Kudos / Solution appreciated.

An Odd Payment Problem

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Somenameorother
Contributor

Thanks kernowlass. It;s weird that I didn't already know that I have to fill in card details to make direct payment. Must be a senioor moment. Now where's nurse... 

 

 

An Odd Payment Problem

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PayPal_Jessica
Moderator

Hi Somenameorother,

 

Thank you for joining the PayPal Community Forum.

 

As Kernowlass advised, if there are not enough funds in your PayPal balance, your card would be used as a funding source. Even if you have the full amount in your balance, you may be requested to add a card as a backup.

 

You can find more information about how payments are funded here

 

Thanks,

 

Jessica.

 

 

 

 

An Odd Payment Problem

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Somenameorother
Contributor

Thanks Jessica. I thought I'd made direct purchases in the past without having fill in card details, but maybe I'm misremebering.

 

 

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