trouble creating a return lable

motorex
Contributor
Contributor

i'm trying to send a customer a return shipping lable and it won't let me change the "ship from" info on the shipping label page to generate one

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@motorex wrote:

i'm trying to send a customer a return shipping lable and it won't let me change the "ship from" info on the shipping label page to generate one


 

That is not possible.

 

You can send postage funds to the buyer as goods and services payment (add a little extra to cover PayPal fees) and they ship the return back. If they fail to do a return with that money, you can file a dispute for item not received.

 

The buyer can create and pay for their own return label as outlined here, if that is an option for you:

https://www.paypal.com/us/smarthelp/article/how-do-i-create-a-shipping-label-to-return-a-purchase-to...


Kudos & Solved are greatly appreciated. 🙂
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