repeated errors when trying to make a shipping label to Canada - this isn't rocket science!

PJR1
Contributor
Contributor

So, I've been printing postage labels from PayPal for years, no trouble.  This is  2 oz padded envelope to BC Canada.  I've entered the name/address at least 6-8 times, then PP craps out for various reasons and loses all the info.  

 

OK - here are the 2 specific questions:

1. Now it's telling me that I don't have sufficient balance, link a cc or bank account.  I have several linked, and they always work.  So what's its problem? 

2. the other issue is where to put insurance value?  There's no place to enter it as I would with a domestic shipment.  On the customs page I'm putting $75.00, and then back to the shipping info page earlier $200 was showing up for insurance.  Now nothing is showing up.

 

How do I kick this thing into gear?  I's 4 AM.......

Help appreciated, please and thank you.  

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2 REPLIES 2

PayPal_Olivia
Moderator
Moderator

Hi @PJR1,

 

I'm sorry to hear that you're having difficulty with the shipping label tool. If the issue persists, please visit https://www.paypal-support.com and login to open a ticket to our technicians.

 

I hope this is already resolved!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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PJR1
Contributor
Contributor

I figured it out when I got a fraud alert on my credit card.  My CC company rejected my attempts to pay for the label on PP, which made PP unhappy, hence PP errors about needing a CC or bank acct.  Once I confirmed my CC activity to the CC company, it all worked ok,  

 

PJ

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