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postage label won't void

New Community Member

postage label won't void

I paid for a shipping label and after I paid for it I realized I forgot to add additional insurance.  I didn't even print the label.  I immediately created another postage label and paid for it.  Following that I tried to void the first postage label I paid for.  When I click on Void Label I get the following error message: Invalid package identifier for void.  I have NO CLUE what means.  I have tried at least 10 times to void the label

1 REPLY 1
New Community Member

Re: postage label won't void

Hi. This happened with me, too. Instead of trying to void the label from the shipping label center I went to Summary and clicked on view details of the transaction and on that page there is a link to void label. Hope that helps!