postage label won't void

kanaylor
New Community Member

I paid for a shipping label and after I paid for it I realized I forgot to add additional insurance.  I didn't even print the label.  I immediately created another postage label and paid for it.  Following that I tried to void the first postage label I paid for.  When I click on Void Label I get the following error message: Invalid package identifier for void.  I have NO CLUE what means.  I have tried at least 10 times to void the label

Login to Me Too
1 REPLY 1

Casscrag
New Community Member

Hi. This happened with me, too. Instead of trying to void the label from the shipping label center I went to Summary and clicked on view details of the transaction and on that page there is a link to void label. Hope that helps!

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.