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help with account limitation

New Community Member

help with account limitation

Hi,i have been asked to provide additional documents for our account to unlock the account (its a new account) which i did. but now someone added another company director, which wasn't me. This person does not exist in our company. Paypal is requesting additional information of that person, which of course i cannot provide. If we do not provide it, the account keeps being limited. I have contacted paypal several times over the last 10 days and no answer. Any ideas what i could do?