We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I'm so sorry to hear you're experiencing an error trying to purchase a label. I know the majority of error codes that occur during the purchase process happens because there is either no instant funding source like a credit or debit card active on the PayPal account or the card is being denied. If you have an active card that you're able to make other purchases on but are still experiencing this error, please contact our customer service directly for assistance. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
I hope this helps and thank you for joining the Community!
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.