capturing ship to address?

[Vn_trumpet]

Hi,  I just set up my personal account to accept payments for my latest CD. I have gotten only one purchase that has the address and allows for a shipping label to be printed. The rest say "Money Received' and there is no shipping info. Anyone know what have I done wrong? 

[PayPal_Cristina]

Hi @Vn_trumpet,

Thank you for your post and welcome to our Community Help Forum!

I am sorry about your issue. You can find more information here.

I hope this helps.

Cristina