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adding tracking info

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Contributor

adding tracking info

How do I add more than 1 tracking numbers? I've added one but it won't let me add another, only edit it.

3 REPLIES 3
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Esteemed Advisor

Re: adding tracking info

@Mitchell38954 

 

That's not possible. Should there be a dispute, just give both tracking numbers. Perhaps what could be helpful in the future when you print another label for the same order/payment, write a note in the field to email the buyer a note referencing the how many shipments in the order and the tracking number. 

 

For example, for the initial shipping label, enter "Shipment 1 of 2 for transaction ID number: xxxxxxxxxxxxxxxx for [order reference number]" in the "email to buyer" field and enter "Shipment 2 of 2 for transaction ID number: xxxxxxxxxxxxxx for [order reference number]" when printing the second label. You can be as descriptive as the number of characters the field will allow.


Kudos & Solved are greatly appreciated. 🙂
Highlighted
Contributor

Re: adding tracking info

I've added multiple tracking numbers before by clicking add where edit is next to tracking but there is no edit now. if you search here, it will tell you the same thing.

Highlighted
Esteemed Advisor

Re: adding tracking info

@Mitchell38954 

 

Perhaps there is a time limit to be able to do that. If option not there, there's no back door way to enter it that I know of.


Kudos & Solved are greatly appreciated. 🙂