We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
How do I add more than 1 tracking numbers? I've added one but it won't let me add another, only edit it.
That's not possible. Should there be a dispute, just give both tracking numbers. Perhaps what could be helpful in the future when you print another label for the same order/payment, write a note in the field to email the buyer a note referencing the how many shipments in the order and the tracking number.
For example, for the initial shipping label, enter "Shipment 1 of 2 for transaction ID number: xxxxxxxxxxxxxxxx for [order reference number]" in the "email to buyer" field and enter "Shipment 2 of 2 for transaction ID number: xxxxxxxxxxxxxx for [order reference number]" when printing the second label. You can be as descriptive as the number of characters the field will allow.
I've added multiple tracking numbers before by clicking add where edit is next to tracking but there is no edit now. if you search here, it will tell you the same thing.
Perhaps there is a time limit to be able to do that. If option not there, there's no back door way to enter it that I know of.