Unable to send payment without phone number

Vinetu
New Community Member

Hello,

 

I have a Hong Kong business PayPal account, but I am a citizen of another country. Only my business is located in Hong Kong. I am able to receive the payments from my sales and everything works fine from that side. However, when I am trying to send the payment, the system asking me to enter the Hong Kong phone number to be able to proceed. I don't have a Hong Kong phone number, only from my resident country which I used in my profile settings and it works fine for a 2-step verification login. 

 

Is there any way to avoid this step?

 

Thank you!

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