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Trying to print shipping label and it keeps saying "Unable to process your request."

New Community Member

Trying to print shipping label and it keeps saying "Unable to process your request."

This is my first time using MultiOrder Shipping for my Depop shop, and it won't let me pay for and print my shipping label even though I followed all directions. Do I need to activate something? I have money in my PayPal to pay for the labels. I'm not sure what's wrong.