Trying to change my business account from a non-profit to a for-profit.
Trying to change my business account from a non-profit to a for-profit (consistent with the current EIN associated with the account). We have had an open ticket submitted with compliance for over 45 days - still no word on when (or if) it will be processed.
We have had this account in good standing for several years and actively use it daily. the EIN originally associated with this account was a non-profit. The new EIN associated with this account is associated with a for-profit LLC. We are trying to apply for a business loan and need to update the profile so that the business type is consistent with our EIN (for-profit).
Here is the timeline of my communications with Paypal Customer Service on this topic.
6/22/18 - Called PP customer service and they opened a ticket with compliance on my behalf to change our account from non-profit to for-profit. Was told it would take "a week or two".
7/15/18 - Called PP Customer service - said they were escalating it and the compliance group should be in touch with me "shortly".
7/26/18 - Called customer service - was told the tickets where still open and suggested I could email compliance. Never got email address.
8/8/201 - Called customer service - was told tickets where still 'open' ( they confirmed 'open' meant not yet in process) - was told they have no idea why it is taking so long to get to the ticket. Was told that the email address for compliance was no-longer available.