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Shipping name not showing up, need to input it when making labels

Contributor

Shipping name not showing up, need to input it when making labels

When I ready to ship, I go to the customer and find their order.  I used to be able to click on it, and the their address comes up, and I proceed to making a shipping label.  Now, I have to type the address.  How do I fix it to go back like it was before? so I don't have to retype their address.  Thank you