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Shipping error Won’t let me buy label says add card but my card is added

Contributor

Shipping error Won’t let me buy label says add card but my card is added

Can’t buy shipping label with balance so I transferred balance, now it won’t let me buy label says I need to add bank or card which both have been added long ago,

 

1 REPLY 1
Moderator

Re: Shipping error Won’t let me buy label says add card but my card is added

Hello @Hayley1701,

 

Thanks for reaching out on our Community Forums. Sorry to hear you're running into some issues printing that shipping label. Sometimes it can be as simple as updating old card or bank information, other times that denial can be linked to our security system. Here's a Help Center Article Summary that's All About Declines and when they can happen. I hope that helps!!

 

 - Jon K


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