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Shipping Status on PayPal

SOLVED
Contributor

Shipping Status on PayPal

I created a storenvy shop recently and have been marking sent packages (sent through the post without tracking number) on the storenvy website itself as 'shipped'. I assumed that this would update the status of orders on Paypal as well. 
 
However, I recently noticed that on my Paypal account these orders still appear as "ready-to-ship". I know some of my customers have received their products already. I wanted to change order status to shipped but Paypal keeps asking for a tracking number in order to do so. 
Is it alright to archive these transactions despite their "ready to ship" status, or should I just mark them as shipped without tracking #? 

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Shipping Status on PayPal

@potatopotato 

 

Just click "Add Tracking Info" link or button by clicking the transaction itself to update the order status to shipped and select "without tracking number", if you do not have a tracking number.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

2 REPLIES 2
Esteemed Advisor

Re: Shipping Status on PayPal

@potatopotato 

 

Just click "Add Tracking Info" link or button by clicking the transaction itself to update the order status to shipped and select "without tracking number", if you do not have a tracking number.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

Contributor

Re: Shipping Status on PayPal

great, thank you so much for clarifying!