This is the error message I get when trying to generate a shipping label:
Your payment for shipping cannot be processed because it exceeds your available balance. Please add a credit card or bank to your account for completing this label purchase. ERRORCODE-50023
I DO HAVE a credit card linked. I also have a bank account and ample funds in my PayPal account. Sometimes I can update and re-link my credit card, but still get the same message. Support is less than helpful, first by sending me instructions on how to reprint a label. I can't even get a label, why would they reply with how to "reprint"? This is beyond stupid. The second reply was that there was a security issue on my account and they can't override. The third suggestion was to link a different card, which again, is stupid, since it's not a card issue. That is nonsense too.
I checked the forum and 311 other people have had the same issue.
Now, someone realized that a card had to be linked, which is great if you hadn't done that. BUT, it doesn't solve my issue because the card was already linked. I updated it (even though it's current) and re-linked. Sometimes that works, sometimes not. I've requested that this issue be escalated to IT, but won't hold my breath. Does anyone out there know of any solution (other than linking card which doesn't solve it)?
