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Push notifications suddenly stopped working on my smartphone

New Community Member

Push notifications suddenly stopped working on my smartphone

Recently the paypal app notification when I received money stopped working. I no longer receive a push notification on my smart-phone. Notification is on on both on the paypal app setting and also on the phone setting.  Do I need to download the new paypal business app to still get push notifications? Is there some update on the app that has gone wrong?

1 REPLY 1
Moderator

Re: Push notifications suddenly stopped working on my smartphone

Hi @JFB1,

 

Welcome to the Community!  Have you tried to uninstall and reinstall the PayPal app on your phone?  You shouldn't have to download the PayPal Business app but it could be beneficial as there are additional features that are offered.  If you continue to experience issues, I would suggest you contact us to provide additional details.  To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.  I hope this helps.

 

Thanks,

MichelleW