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Problem with Invoice

Contributor

Problem with Invoice

Hey all,

 

I have an issue with an invoice. I'm a composer, and at the beginning of August I sent off an invoice to a client for a piece of music he had comissioned from me.

 

Recently I noticed a payment had been 'pending' for about a week, and also saw that this invoice for the music 'needed attention'. Apparently it's expecting me to calculate shipping costs and pay them?

 

This has never happened before. I send my files to my customers online so I've never needed to ship anything.

I feel that this outlying issue is why I have withheld payments now, but I can't resolve it since there's nothing to send.

 

How do I sort this? Should I just calculate the lowest shipping cost and pay a few pennies just to get rid of it? Or is there a way to cancel it without needing to refund my clients payment?

 

Thanks in advance!

 

-Ben

1 REPLY 1
Contributor

Re: Problem with Invoice

Resolved! 🙂