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Printing a shipping label and when I click "calculate Shipping cost" I get an error message

New Community Member

Printing a shipping label and when I click "calculate Shipping cost" I get an error message

Trying to print a shipping label without receiving payment and when I click "calculate Shipping cost" I get an error message saying I do not have enough funds in my account. Which I do have funds in there. But I need to know the cost first. Is this a glitch?