Printing Labels for International Postage Not Working

RR2021
Contributor
Contributor

When I try to print a postage/shipping label to Europe or International from the UK it will not allow me. An error message comes up. I did not have this problem prior to Brexit. Any help to overcome would be helpful. I have tried calling Paypal but it is a nightmare trying to speak to them.

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2 REPLIES 2

Gyrobot
Member
Member

Yes, I also have this problem to the EU from 1st January. UK and ROTW is fine though.

 

Error is : 

"Unable to print the requested postage label at this time. The following error occurred.

Please provide the customs details to proceed."

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theRealDavidMac
Contributor
Contributor

I have been unable to print international postage from the US for 5 days and had to cancel one order and suspend international sales until resolved

A very nice customer service person confirmed this is a system error but could offer no further assistance
I am out the paypal fee for the one refund which is adding injury to insult (or something like that)

 

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