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Paypal says I have draft invoices, I don't have any! Please help me remove this notification!

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Contributor

Paypal says I have draft invoices, I don't have any! Please help me remove this notification!

The invoice box on Paypal says I have 6 open drafts, but I don't.

 

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This has been going on for months now and it's very aggravating because I see numbers there and assume I have 6 open invoices, but it's actually 6 ghost drafts. How do I get rid of these?

3 REPLIES 3
Moderator

Re: Paypal says I have draft invoices, I don't have any! Please help me remove this notification!

Hi @KingHime!

 

That would annoy me too. I recommend clearing your history, cache and cookies on your browser or try logging into a different device or browser when checking your invoices. I apologize for the aggravation this has caused!

 

- Jae

Contributor

Re: Paypal says I have draft invoices, I don't have any! Please help me remove this notification!

@PayPal_Jae I already tried that a month ago and all it did was reset all my passwords so I was kind of worse off than before.

Moderator

Re: Paypal says I have draft invoices, I don't have any! Please help me remove this notification!

Hi @KingHime,

 

If Jae's suggestion didn't work, please log in at https://www.paypal-support.com and click Contact Us to report the issue. Provide as much detail about the situation and your steps to attempt to resolve it as you can. If the technicians need anything further, they will be able to ask you directly for more information.

 

I hope this can be resolved for you!

 

Olivia

 

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