Paypal postage labels not printing - iphone 10 x

Simon88m
Contributor
Contributor

Bit of a strange one - I use paypal postage for the majority of my ebay sales by logging in and generating a postage label and have ordinarily been doing this on my iphone 7 and ipad air 2. I have been completing the create postage form, clicking print which then brings up the powered by Pitney Bowes screen. Then clicking print label brings up a print preview, my wireless printer name and I am able to print. I have recently purchased a iphone x (10) and it simply doesnt work. I am able to complete the create postage form, click print and bring up the powered by Pitney Bowes page. Clicking print label then just crashes safari or chrome on my iPhone. I am able to print any other page in safari or chrome, note, picture etc wirelessly which rules out a fault with the phone or printer. I am just unable to progress following the print label button on paypal postage on my new phone, the old phones and iPads continue to work. Any ideas?

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12 REPLIES 12

amorrison70
New Community Member
This is happening to me right now with my iPhone XR. eBay had to pay me back for the shipping why can’t I download the label and why can’t it be sent to a printer? This cost me hours of time and lost money... is there an answer yet?
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PaulF2015
Contributor
Contributor

I assume this problem still exists for many people, still does for me and m6 iPhone/iPad 

 

it says resolved but I can’t see the solution anywhere 

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Bucks67
Contributor
Contributor

I’ve been having the same problem with all my iOS devices (iPhone 6s, iPad air2, iPad air3) for what must be around 2 years, Did try emailing PayPal support, but they where as much use as a chocolate fireguard, I’m having to print all my paypal shipping labels From my iMac.

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