PPP Documentation requested

KAINC
New Community Member

Hi all:

I applied for PPP Loan through Paypal.  This morning Paypal emailed me a link to my.loanbuilder.com and requested that I upload some documents.  When I visit that URL, however, it does not recognize my paypal login information.  (But I can still login to paypal without issue).  Moreover, there is no link on my.loanbuilder.com page to establish a new login.  Does anybody know whether my Paypal login details should work with Loanbuilder.com?  

 

Thanks in advance.

Stephen

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4 REPLIES 4

Johnloda
Contributor
Contributor

I am having this exact same issue. I cannot log into loan builder and when I try to connect with PayPal I get "PayPal authentication failed" error.   I even tried the "forgot password" button they have they never sent me an email.  

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DesireeMiller25
New Community Member

Same issue. How do we resolve this PAYPAL??

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Realtybh
New Community Member

I have the same issue.

Authentication failed message

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hopebyrd
New Community Member

I called PayPal yesterday to apply for the second round of PPP and this still remains a problem. THEY themselves tried to apply and got this authentication error. All they did was make a ticket and see that there were multiple INTERNAL tickets saying the same problem. No resolve found. Otherwise, had great customer service this time.

 

*Note: traditional banks will not disperse the PPP loan into a personal checking account that's why it's so important for PayPal to fix this for PayPal business accounts for independent contractors/sole-proprietors/etc.

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