PAYPAL support ignoring problems completely
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
For the third time in two months the PayPal receipt system has dumped--meaning, you print a label but a receipt for it will not print. This is an ongoing FLAW in the software and clearly they could care less about fixing it...this SUCKS and shows how little PayPal really cares about customer service in general. Fees get raised and service goes down--go figure. ZERO response from three emails to Customer Service in the past ten days. Time to find another way to let clients pay online, I guess.
- Labels:
-
Shipping labels
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It sounds like you're trying to print shipping labels, and that's where you're having a problem..?? That has nothing to do with processing a payment, so I'm not sure why you would say it's time to find another way for clients to pay online..?? You could still take the payments via PayPal, which is working, and print your labels through an actual shipping carrier like you would have to do if you were to switch to another payment processor anyway.
I agree it's annoying that you aren't getting any reply. Are you sure you haven't gotten something that went to your spam? Have you tried calling or using online chat? There are lots of ways to contact PayPal beyond that basic email submission.
Also, the fees have not been raised...ever...so not sure what you're referring to there..??
PayPal Partner and Certified Developer - Kudos are Greatly Appreciated!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
some sellers do not want the receipt part to be printed as they try to conserve ink or they are using labels which have enough room just the label only.
But it will print the receipt portion for intl postage and no one seems to complain.
Just days ago,Ebay has a pop up screen asking if you want to print the receipt,so hopefully Paypal will give you same option.
you can also sign up with Endicia to print shipping label or use USPS.com for priority and express.
cant please everyone,some want receipt,some don't want to waste ink?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
have you considered printing the label twice,so you can keep the second copy as receipt and scribble whatever you like on that copy like postage cost.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Help with Buyer Fraud Resolution in Managing Risk and Fraud Archives
- Facebook Shop account disabled ( PayPal problem ) in Managing Risk and Fraud Archives
- People disputing credit card transactions in Managing Risk and Fraud Archives
- Account Limited in Reporting Archives
- MAD PayPal Customer in Managing Risk and Fraud Archives