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Multiple payments taken out

Contributor

Multiple payments taken out

HELP I paid for shipping label and it froze and ended taking out 3 payments instead of one was charged $6.35 three times how can I resolve this
1 REPLY 1
Moderator

Re: Multiple payments taken out

Hi @Nicucoll,

 

I'm sorry to hear that you had a technical issue that caused multiple charges to be processed when you only bought one item. Please report a billing issue in the Resolution center, so that PayPal can take a look and help resolve the situation.

 

In a situation where unwanted shipping labels are created, you can void the labels. A label must be voided within 24 hours of creation for UPS or 48 hours for USPS.

 

I hope this helps!

 

Olivia

 

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