Multiple payments taken out

Nicucoll
Contributor
Contributor
HELP I paid for shipping label and it froze and ended taking out 3 payments instead of one was charged $6.35 three times how can I resolve this
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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Nicucoll,

 

I'm sorry to hear that you had a technical issue that caused multiple charges to be processed when you only bought one item. Please report a billing issue in the Resolution center, so that PayPal can take a look and help resolve the situation.

 

In a situation where unwanted shipping labels are created, you can void the labels. A label must be voided within 24 hours of creation for UPS or 48 hours for USPS.

 

I hope this helps!

 

Olivia

 

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