Invoices not being sent, despite trying multiple times.

MTenebrae
Contributor
Contributor

For the first time ever I'm having an issue where my invoices are not being sent out. It says sent on my profile, but my client is not receiving them on any of their addresses nor am I receiving the email from Paypal confirming that they sent my invoice. This is extremely frustrating. Anyone else experiencing this today? I know it has happened in the past. 

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2 REPLIES 2

TemeculaJoe
Contributor
Contributor

I had the same issue.  Turns out that if the customer's email address associated with the invoice has an established Paypal account, the invoice simply shows up in their Paypal account as a pending transaction (no email payment request).

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MTenebrae
Contributor
Contributor

Seems to be working again, whole bunch of Paypal emails coming through hours after the fact. Thankfully. 

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