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Invoice logo

SOLVED
Contributor

Invoice logo

I'm trying to add a logo to the invoice, but it ends up being blurry. I've tried both png and jpg in various sizes and up to 250px x 90px as PayPal recommends on its website. 

 

Any suggestions?

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous_User
Not applicable

Re: Invoice logo

Invoice Logo -

* File format: jpg, gif, or png
* File size limit: 100KB
* File resolution: 75 (h) x 200 (w) pixels

As long as you're under the file size limit and no bigger in resolution, you should be fine.  You can go smaller but,
not larger.

View solution in original post

Tags (1)
9 REPLIES 9
Anonymous_User
Not applicable

Re: Invoice logo

Invoice Logo -

* File format: jpg, gif, or png
* File size limit: 100KB
* File resolution: 75 (h) x 200 (w) pixels

As long as you're under the file size limit and no bigger in resolution, you should be fine.  You can go smaller but,
not larger.

View solution in original post

Tags (1)
New Community Member

Re: Invoice logo

Should, but always blurred even if fit to limits and for smaller sizes also.

Contributor

Re: Invoice logo

Any solution for this? Don't want to have a blurry logo 😕

Contributor

Re: Invoice logo

Tried all file sizes and still blurred - surely Paypal you can tell us how to not have a blurry logo!!!!? Its on your community page!!! 

 

Very unprofessional looking 😞 

Moderator

Re: Invoice logo

Hi @Rozsara, and everyone, 

 

Welcome to PayPal Community. 

 

I can only imagine how frustrating that this may be for all of you.

 

If you are having difficulties when trying to add a logo to an invoice, you should try contacting the technical team in order to determine what exactly the problem is that you are having.

 

To contact our technical team, you can submit a ticket directly to them by going to www.paypal.com/mts

 

I apologize that there is nothing further that I can do to assist you at this time. By opening a request to our technical team, they can fully investigate your query and contact you with an update.

 

I hope this helps! 

Rishita 

 

If this post or any other information was helpful, please enrich the community by giving kudos or accepting it as a solution. 

Contributor

Re: Invoice logo

Hi Rishita,

Not sure sending people off to create tickets means the issue is 'solved' but for all others I used a high res ( 300dpi) image at 2338 x 841 pixels filesize 389kb and it looks fine. so go high res.. 

 

TBH it should just say in a pop up note: dimensions to use 

but maybe that would be too easy...

 

😉 

Contributor

Re: Invoice logo

*that is file size 289kb 

Rz

 

Contributor

Re: Invoice logo

Not sure why this is the chosen solution. It does not work. Neither does raising the resolution to 300. Every single file size and resolution combination I have tried has failed. This was not the case a couple of years ago. What's going on, Paypal?

Contributor

Re: Invoice logo

I was able to fix this issue.

 

My logo had to have a 1:1 ratio.

I uploaded both a 250x250 & 240x240 and neither were blurry.

 

When I uploaded a 250x225, my logo was blury.