Invoice logo

[JohannesHvi]

I'm trying to add a logo to the invoice, but it ends up being blurry. I've tried both png and jpg in various sizes and up to 250px x 90px as PayPal recommends on its website. 

Any suggestions?

Thanks in advance.

[Barbleeia]

I’m encountering this problem now.  It’s almost a year later...

[AdamBaney]

My logo falls within these parameters (200 wide X 75 high, and less than 100 KB). Whether I try a JPG or PNG, the logo still looks a bit blurry. Why is this?

[yenj]

The best solution I have found to this is;  to set it to 200 dpi, job done.

[kdash]

I was able to fix this issue.

My logo had to have a 1:1 ratio.

I uploaded both a 250x250 & 240x240 and neither were blurry.

When I uploaded a 250x225, my logo was blury.

[Lizcraigmyers]

This issue is marked solved, but it isn't 😞

[PayPal_JonK · Accepted solution]

Hello Everyone!

I was able to find the PayPal Business article How to quickly simplify your online invoicing that has bit more information on suggested logo dimensions. It states, "You can add any PNG, GIF, BMP or JPG file, up to 1MB in size. We'll resize your logo to fit within a 250(w) x 90(h) size."

I hope that helps clear up any confusion!!

Have a great day,

 - Jon K

[AfreshStudio]

@PayPal_JonK That solution worked for me! 250x90 pixels, less than 1 MB, and PNG, GIF, BMP or JPG file. I used a PNG, but it worked! Thank you!

[indyimpressions]

I can't believe Paypal can't fix this issue, it sure would be nice. why even have the feature if it's going to be this incredibly difficult? I've not been able to upload my logo for YEARS, not weeks, not months but YEARS. I think a while back I was finally able to get it to work, but only very briefly then it stopped showing up again. March 8th, 2023 and still no solution. 

[flightforge]

Yep, just jumped onto PayPal to set this up and start utilising the invoicing feature, can't get it to work either. Worked with PS and Illustrator for about a decade, this is pretty pathetic. Have tried every file format and resolution under the sun. Still blurry.

Off to another platform for me.