International postage only prints 1 label

[kwanechang]

Hello folks. 

when printing international labels from the US, it normally prints out 4 labels on 2 sheets of paper (each sheet will be cut in half).

for the last 3-4 weeks.  it will not let me print these out correctly.  it only prints the top portion with a blank bottom half and only 1 sheet.

any advice ?